International Membership Association - Growing Internationally

CLIENT

Project Management Institute (PMI), an international non-profit membership association based in the U.S., with over 400,000 members in 180 countries. And LCW client since 2003.

Don't waste your time searching for other organizations that do this - take a break from the large consulting firms who contract out this work anyway - why would you pay more when you can go directly to high quality services - and have them delivered in an extremely professional, high-quality fashion. LCW’s services are client-centered and focus on the audience. You never feel like a “cookie-cutter” approach is applied with LCW." - Director, Organization Resources & Development who sponsored LCW's first PMI project in 2003

CHALLENGE

As an increasingly international organization, the Client is challenged with meeting the needs of a diverse membership dispersed around the globe. When PMI first came to LCW, they had more than 100,000 members in 125 countries--with a third of their board coming from outside of North America. They knew that their staff must regularly engage with or travel to meet members, volunteers and customers from the world’s fastest changing markets. The Client's leadership decided that its board and corporate headquarters staff require skills for global business, in order to appreciate living and working outside North America.

SOLUTIONS WITH HEADQUARTERS STAFF

For more than a decade, PMI has continued to turn to LCW to update the skillset of its staff for working globally. The relationship begain in 2003, when LCW first contracted to implement our "Working With..."  cultural education sessions for the full cross-section of functional responsibilities among staff. The sessions focused on the regions where the Client's membership was growing most significantly: Europe, Asia-Pacific, and Latin America. The sessions were particularly important for the third of the Client's staff who respond to phone calls and e-mails everyday, originating from points worldwide. With their highest concentration of foreign-born members in the European Community, the first sessions, focused on Europe and then Asia/Pacific, followed by sessions on Latin America and the Middle East. PMI has continued to turn to LCW to update the skillset of its staff for working globally with solutions ranging from Executive Coaching sessions to customized versions of "Navigating Cultures".  

SOLUTIONS AT THE BOARD LEVEL

LCW has also assisted with the design and facilitation for a mid-summer Latin America Immersion Workshop for the Client's Board of Directors. LCW developed a panel with knowledgeable experts of stature, to provide the Board the best possible information and strategic insights during the workshop. The predominant focus of the meeting was to:

  1. Raise awareness of sociopolitical, business, academic issues facing the Latin American region;
  2. Raise awareness of the state of the Client's industry in the region; and
  3. Identify key strategic questions for the Board to help them shape a value proposition for the region.

Can we help you?

International Student Coordinators:
Planning an orientation for incoming international students? Looking for a way to make the cultural diverse student body more cohesive?

Newly promoted Team Managers:
Finding it challenging to manage a multilingual or multicultural team? Trying to build success on a virtual team?

Contact us