Susan McCuistion, Associate - Diversity & Inclusion Services

Susan McCuistion is an associate of LCW with over 20 years of consulting and outsourcing experience. She is recognized for helping Fortune 500® clients hone their diversity and inclusion strategy, curriculum, and measurement plans. She is an expert in providing intercultural competency coaching to C-suite and senior leaders, to help them improve business efficiency and effectiveness through a better understanding of their approach to cultural differences. She has also developed and facilitated enterprise-wide cross-cultural competency training in North America, Asia, Europe, and Latin America. Susan is also a member in the U.S. Native American community and registered with the Oneida Tribe of Indians of Wisconsin.

Prior to her collaborations with LCW, Susan worked for Hewitt Associates as the Global Diversity & Inclusion Program Leader. In this role, she was the owner of Hewitt’s global cross-cultural competency curriculum, responsible for developing enterprise-wide cross-cultural competency training in North America, Asia, Europe, and Latin America. In addition to her curriculum work, she was responsible for diversity measurement, diversity and benefits, and workforce issues such as generations, faith, military, and abilities. At Hewitt, Susan established the foundation, tools, and resources necessary to integrate and sustain diversity in all lines of the global business.

In addition to her work internally, Susan also worked with many of Hewitt’s Fortune-500 clients on projects involving diversity strategy, curriculum, measurement, and benefits. She integrated diversity and inclusion into Hewitt’s existing product mix, developing unique, cutting-edge services for clients across Hewitt’s lines of business. She also provided intercultural competence coaching to C-suite and senior leaders, helping them to better understand their approach to cultural differences.

Today she serves as Faculty in certifying new Intercultural Development Inventory (IDI®) Qualified Administrators, is a certified administrator for the IDI® and a certified facilitator in both Cultural Transformation Tools® and the suite of Cultural Detective ® courses. Susan’s earliest cross-cultural work began with her post-graduate career, where she studied cross-cultural learning styles and conducted research on African American learning styles in mathematics.

Susan has presented to audiences across India and North America, as well as at conferences and on webinars for organizations such as The Conference Board and Human Capital Institute. She has been interviewed for articles in The New York Times and publications by the Society of Human Resources Management (SHRM). Susan is also co-author of the upcoming title “Cultural Detective® – Native American”.

Susan is active in her community, serving in the Antioch Junior Women’s Club as past President and Ways & Means Committee head. She also serves as a volunteer for Antioch School District 34 and Save-A-Pet, and in an elected position as Precinct 3 Committeeman. Susan has an M.S. in Statistics from the University of Nevada, Las Vegas.